We make every endeavour to ensure that you order arrives safely in the satisfactory condition it left our warehouse. However, all deliveries should be inspected immediately upon arrival. Please make note of any damage to boxes when signing for deliveries and report any losses or damages promptly to our sales department by e-mail, phone or fax
We deliver the majority of our range ourselves in order to ensure safe delivery. Where possible our furniture is delivered fully assembled for your immediate, stress free, enjoyment.
We are able to deliver orders to mainland England and Wales usually within two weeks of receiving your order with costs as set out below:
You will be contacted with a delivery date, for larger items delivered by our own fleet of vans, and if it is not convenient an alternative date will be given. With larger items such as tree seats, large benches and large tables our drivers will require assistance.
Please note that we deliver between 07:00 and 19:00 hours.
At the time of order, please advise if there are any issues with access/parking for vans or access into the garden such as steps, restrictions of width or obstacles. Failure to do so may result in an abortive delivery and a subsequent redelivery charge. Cyan cannot be held responsible for any damage caused as a result of there being insufficient access to place the items in the garden.
Should any items need to be carried through the house it is the responsibility of the customer to ensure that floors and carpets are protected and that there is clear access to the garden. Further our driver will act as assistant to the customer to move the items through the house and neither our driver nor Jati Ltd will be held responsible for any damage caused as a result of moving items through the house. We are not obliged to carry items through a property and if our driver decides the items will not fit he is entitled to treat the delivery as a curb side delivery.
Delivery Large items
Delivery Smaller items
We deliver to parts of Scotland approximately every 2/3 weeks, in season. Delivery costs to Scotland are quoted on an individual order basis. We will advise the costs after receipt of order. We cannot guarantee a delivery date as deliveries to Scotland take place over a 2 day period though we will endeavour to provide an anticipated date of delivery. We regret we do not deliver to all parts of Scotland although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk. Tables are delivered flat packed.
Northern Ireland, Isle of Man and Isle of Wight and Islands
We regret we do not deliver to Northern Ireland, Isle of Man and Isle of Wight although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk.
We do not deliver overseas. We can provide weights and volumes of products for customers to arrange shipment which will be at their own risk. You will be responsible for any customs or import duties levied once the goods reach your country.
You can cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items).
To cancel your order you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can use the cancellation form provided (Download Form) or you can notify us in writing at the following: Cyan, Unit 7 Gateway Business Park, Pipers Road, Coulsdon, CR5 2AR Tel: 020 8655 6240 Fax: 020 8688 4392 Email: firstname.lastname@example.org
To meet the cancellation deadline, it is sufficient for you to send your communication advising that you wish to exercise your right to cancel before the cancellation period has expired. Please note though you might have to provide proof of despatch if you post the item such that the cancellation notice is delivered to us after the expiration of the cancellation period.
You cannot cancel your order if the goods are bespoke (ie made to order) or personalised in any way.
You cannot cancel your order if the goods have become inseparably mixed with other items after delivery. For instance if you treat the goods with Teak Oil or a Teak Care product the timber and the teak care product will have become inseparably mixed. You will be deemed to have accepted the goods and you will not be able to cancel the order.
Effects of cancellationIf you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). You must bear the cost of returning the goods via a courier or we can arrange to collect larger goods at the rates specified below.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are permitted to inspect the goods but are not allowed to use them. You must return the goods in the original packaging they were delivered in. There may be a deduction if the goods are not returned in the same condition that they were in when they were delivered. To mitigate this we suggest, for pre-assembled items, you store them in a garage or cover them until they are collected.
We will make the reimbursement not later than:
14 calendar days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Costs of ReturnYou will have to bear the cost of returning the goods. You should return smaller items, value up to approximately £100, via Royal Mail or courier and this will cost £10 - £20 to return. Please make sure you insure the goods and retain proof of despatch which might be required by us in order to process a refund.
For larger items, in mainland England and Wales, we can arrange to collect the items from the delivery address. The costs will be:
£30 For order values £50 - £199.99
£50 For order values £200 - £399.99
£65 For order values Over £400.00
There will be a surcharge for collection from Scotland of £20 - £100 depending on the location of the delivery address. In the event that delivery was to an agent/ freight forwarder collection will only be from the point of delivery not the onward customer address.
For items that have been taken offshore they must be returned to the original mainland delivery address and this cost will be borne by the buyer.
We will endeavour to collect the goods within 14 days of receipt of your notice to cancel the order. We will notify you of the collection date and you should ensure the items are available for collection on that date. Failure to have the goods available as arranged will delay any refund.
Cancellation by usWe reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.